FAQ

Questions, answered
plainly.

Everything you might want to know before reaching out — covering working together, pricing, timelines, and what to expect.

Working Together
How does the process start?
It always begins with a free discovery call — typically 30 minutes. You tell us about your business, what you are trying to achieve, and any constraints you are working with. We listen, ask questions, and then recommend the services that will genuinely move the needle for you. If there is a fit, we provide a clear written proposal within 48 hours.
How long does a typical project take?
It depends on scope. A single landing page can be live within 3–5 days. A full multi-page website typically takes 2–4 weeks. SEO is an ongoing programme — initial results are usually visible within 6–12 weeks. We always agree timelines upfront and put them in writing. If you have a deadline, tell us on the discovery call — we are experienced at working under pressure when needed.
Do you work with clients outside Ireland?
Yes — we work with clients across Ireland, the UK, and internationally. Our services are entirely location-independent. Everything is managed remotely via email, video calls, and shared documents. Our client Leah is based in academia, and Greg is an Irish CEO — both were served entirely remotely without any loss of quality or communication.
What do you need from me to get started?
Not much — a clear brief and a willingness to communicate. For web design projects, we will ask for your logo (if you have one), any brand colours, a rough idea of what pages you need, and access to your domain. For copywriting, we will ask questions about your business, your clients, and your tone of voice. We make the process as painless as possible — the discovery call usually covers everything we need to get started.
Web Design Questions
What does "vibe-coding" mean?
Vibe-coding refers to the use of AI-assisted development tools — like Replit, Bolt, or Cursor — to build websites faster than traditional methods, without sacrificing quality or customisation. Think of it as a skilled craftsperson who has adopted better tools. The design decisions, quality control, and final output are still entirely human-led — the AI accelerates the build process. The result is a bespoke, professional website delivered in a fraction of the time traditional development would require.
Will I be able to update the website myself?
Yes — we design with your independence in mind. Every site we hand over comes with clear guidance on how to make common updates. For clients who prefer a CMS (content management system), we can build on platforms like Webflow or WordPress. For those who are comfortable with code, we provide clean, well-structured files. And for clients who would rather we handle updates, we offer ongoing support as an optional add-on.
Do you provide hosting?
We do not provide hosting directly, but we will recommend the best option for your site and help you set it up. For most small business sites, we recommend either Netlify (free for many use cases) or a simple shared hosting plan through a reputable Irish or European provider. We will walk you through the entire deployment process so you understand exactly where your site lives and how to manage it.
SEO Questions
How long does SEO take to show results?
Honest answer: typically 3–6 months before meaningful improvements are visible, and 6–12 months before substantial results are clear. This is the nature of SEO — it is a long-term investment, not a quick fix. Anyone who promises first-page rankings within weeks is either targeting keywords nobody searches for, or using risky tactics that could get your site penalised. We focus on sustainable, white-hat SEO that builds lasting authority.
Do you guarantee Google rankings?
No — and any SEO agency that guarantees specific rankings is either not being truthful or does not understand how Google works. What we can guarantee is that we will apply a disciplined, ethical, and comprehensive SEO strategy — and that we will measure and report on results transparently every month. Our focus is on rankings that drive qualified traffic that converts into clients, not vanity metrics.
What is local SEO and do I need it?
Local SEO is the practice of optimising your online presence to appear in location-based searches — for example, "web designer Dublin" or "accountant Cork." If your business serves a specific geographic area, local SEO is typically the highest-ROI form of SEO available. It involves optimising your Google Business Profile, building local citations, and ensuring your site uses location-relevant language and structure. We include local SEO as a core component of all our SEO packages for Irish businesses.
Pricing & Payment
Do you require a deposit?
Yes — for project-based work, we typically require a 50% deposit before work begins, with the remaining 50% payable on completion and delivery. For ongoing retainer services, payment is monthly in advance. This protects both parties and ensures full commitment to the project from both sides. We accept bank transfer and major card payments.
Can I spread the cost?
For larger projects, we are happy to discuss a structured payment plan — for example, three instalments across a 60-day period. Raise this on the discovery call and we will find an arrangement that works. We would rather work with a good client flexibly than turn someone away over payment timing.
What if I need something not listed in the pricing?
Just ask. The packages on our pricing page are starting points, not rigid limits. If you need a combination of services, a one-off project, or something that does not fit neatly into a category, contact us and we will put together a custom proposal. We have worked on everything from one-page academic documents to multi-year brand partnerships — if the work is right, we will find a way to structure it.
Copywriting Questions
How do you capture my voice in the writing?
We begin every copywriting project with a detailed briefing — either a written questionnaire or a short call, depending on the scope. We ask about your clients, your tone, words you like and dislike, and examples of writing you admire. We then write a first draft and refine it based on your feedback. Most clients find the first draft is 80–90% there; a single round of revisions usually gets us to exactly what they had in mind.
Do you offer academic writing support?
Yes — we offer professional academic writing support including editing, proofreading, structural feedback, and writing assistance for essays, dissertations, and applications. Our work with Leah is a good example: she came to us with a high-stakes academic deadline and a clear goal, and we delivered. All academic support is handled with professionalism and full confidentiality. Contact us to discuss your requirements.

We are easy to reach — just ask.

If your question is not answered here, send us an email or book a free call. We respond to all enquiries within 24 hours.